1. Introduction
Kindred Spaces Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This policy explains how we collect, use, and protect your information when you visit our website or contact us.
2. Who We Are
Kindred Spaces Ltd
Email: office@kindredspaces.co.uk
Website: www.kindredspaces.co.uk
We are a holiday let management company based in the United Kingdom.
3. What Data We Collect
Information you provide directly
- Name
- Email address
- Phone number
- Property details (if enquiring about management)
- Any information you send via forms or WhatsApp
Information collected automatically
- IP address
- Browser type
- Pages visited
- Time spent on site
- Device information
4. How We Use Your Data
We use your data to:
- Respond to enquiries
- Provide information about our services
- Assess suitability for property management
- Improve our website and user experience
- Analyse website traffic
- Deliver relevant advertising and measure marketing performance
We do not sell your personal data.
5. Advertising and Retargeting
We may use advertising platforms such as Google Ads and Meta (Facebook and Instagram).
This means we may:
- show adverts to users who have previously visited our website
- measure the effectiveness of our advertising campaigns
- build audiences for remarketing
These platforms may use cookies or similar technologies to collect information about your visit.
We only use these features where you have given consent via our cookie banner.
6. Legal Basis for Processing
We process your data under the following lawful bases:
- Legitimate interest – responding to enquiries and improving our services
- Consent – for cookies, analytics, and marketing
- Contract – where we provide services to you
7. Sharing Your Data
We may share your data with trusted third parties, including:
- Google (Analytics and Ads)
- Meta Platforms (Facebook and Instagram)
- Website hosting providers
- Payment providers (such as Stripe, where applicable)
- Communication tools (such as WhatsApp and email providers)
These providers process data either on our behalf or as independent data controllers.
8. International Data Transfers
Some providers we use may process data outside the UK or EEA.
Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
9. Data Retention
We retain personal data only as long as necessary:
- Enquiries: up to 24 months
- Client data: for the duration of the relationship and legal obligations
10. Your Rights
You have the right to:
- Access your personal data
- Request correction
- Request deletion
- Object to processing
- Withdraw consent
To exercise your rights, contact us at hello@kindredspaces.co.uk.
11. Cookies
We use cookies to improve your experience and analyse website usage.
Please see our Cookie Policy for full details.
12. Data Security
We take appropriate measures to protect your data from loss, misuse, or unauthorised access.
13. Changes to This Policy
We may update this policy from time to time. Please check this page periodically.